Creating Better Customer Service

You’ve set up your social media profile, launched your first posts, and…a customer reaches out to you at 11:30 PM on Saturday. He’s expecting an answer right now and you were expecting this social media marketing thing to be more of a weekday strategy. Do you put your weekend on hold to resolve it? Can it wait until Monday? If you find yourself unprepared for handling engagement with your fans and the inevitable customer service issues, join us for this fun workshop to learn:

• How to go beyond content development and editorials calendars to integrating sales and service into your marketing plan
• The art of creating maintaining your brand personality and voice while interacting with customers
• Effective ways to interact with fans without being “on” 24/7