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SWANA Northwest Symposium
April 22, 2020 @ 8:00 am - 5:00 pm
Lifting the Veil: Marketing to Change Recycling Behavior
The recycling industry faces several issues in recycling practices for consumers. The severity of these issues could be reduced by marketing to educate the public. The world of recycling is shrouded in mystery. Consumers simply don’t understand the intricacies surrounding proper disposal techniques: the process ends for them at their curbside cart. Bad information from uninformed sources or “wishcyclers” with good intentions result in recycling contamination and increased costs. While many haulers and municipalities publish guidelines on recycling best practices, the reasons behind these “rules” aren’t explained and the rules get broken or the consumer must make intuitive leaps. Recent news on contamination has left consumers feeling confused about recycling and jaded about paying for those services. By lifting the veil on recycling processing, the industry can mitigate the effects of poor recycling practices. Marketing tactics can educate consumers on why these rules exist and how to make eco-friendly decisions on items that are particularly problematic. By leveraging your marketing platforms, you can ensure customers understand the rules and adhere to them –slowing down rising costs – and position yourself as the only relevant authority on recycling: making your service even more valuable.