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Cognitive Bias in Marketing: Curse of Knowledge

Cognitive biases are inherent patterns of thinking that can influence our judgment, decision-making, and perceptions of the world around us. These biases are a result of the brain’s need to…

Five Tips for Crisis Communication

The following is part of a series of guest posts by local leaders, originally appear on the Shafer Leadership Academy site. This post is authored by Jessica Shrout, owner of…

A Message from Our President

It is surreal running “business as usual” when so many businesses are scrambling for contingency plans in the light of states of emergency being declared. Clients are stressed. Friends are…

Coronavirus, Communication, & ROI

COVID-19, or “coronavirus” as it has come to be known colloquially, has been dominating the news cycles as the latest pandemic to threaten health and business in the United States…

Jessica Shrout to Speak in Indianapolis

We recently received the news that Jessica Shrout has been selected to speak at the Indiana Recycling Coalition’s Conference. She will be speaking on marketing and communication tactics haulers can…

Jessica Shrout to Speak in Tulalip, WA

We recently received the news that Jessica Shrout has been selected to speak at the SWANA NW Spring Symposium in Tulalip, WA. She will be speaking on marketing and communication…

Jessica Shrout to Speak in Rocky Hill, CT

We recently received the news that Jessica Shrout has been selected to speak at the NERC Spring Conference in Rocky Hill, CT. She will be speaking on marketing and communication…

Jessica Shrout to Speak in Gettysburg

We recently received the news that Jessica Shrout has been selected to speak at the PROP Recycling & Organics Conference in Gettysburg, PA. She will be speaking on marketing and…